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Guiding with care; meet the Intake Team

  • 3 mins

They’re the friendly voices guiding you through the first steps with HenderCare, ensuring you feel supported from day one. But who are the people behind the phone? Let’s find out!

Our Intake and Engagement Team are the first point of contact for clients as they begin their journey with HenderCare. They aim to provide a smooth and welcoming onboarding experience and help guide people through their service options.

Focusing on understanding the individual’s needs, the team plays a key role in ensuring that every client receives personalised care and support from the start. The team is also responsible for helping to manage and adapt services for clients as their situations and preferences change. Essentially, the team is there from the beginning and present throughout the whole care journey.

But who are the people behind the phone?

We thought this would be a great opportunity to introduce you to the people behind the scenes and let you learn a little about them!

Introducing our SA team:

Joanne

Jo has extensive experience in community services across Australia and holds Diplomas in Case Management and Leadership and management.

Some of Jo’s career highlights include:

  • Leading the award-winning transition of Highgate Park residents to community accommodation.
  • Managing a transition ward during COVID, which freed up hospital beds for those who needed it.
  • Promoted COVID-19 vaccine uptake in diverse communities.

A natural leader, Jo excels at building trust-based relationships and is passionate about providing quality and personalised care for clients.

In her spare time, Jo enjoys travel, fitness, spending time with family and spoiling her dog, Daizy.

Libby

With 25+ years in community development and engagement, Libby is passionate about empowering individuals.

Her experience in counselling, social work, and NDIS Support Coordination has given her the tools to make a positive impact in the disability space.

Libby enjoys helping people to navigate the complexities of support services. She is passionate about empowering individuals with resources and guidance to utilise their NDIS funding to live their best lives.

Scott

With over 25 years of experience with family members living with disabilities, Scott has a strong connection with the disability community. Prior to his position at HenderCare, Scott worked in Intake and Marketing for a Supported Independent Living (SIL) provider.

Growing up pre-NDIS, Scott has seen the real impact and challenges that the disability community have gone through and what they continue to go through.

Scott is passionate about giving back to the community and hopes to add value wherever possible. He empathises with the families deeply and strives to make a lasting impact on their lives.

We hope you have enjoyed getting to know our team members a little better.

To learn more about NDIS services with HenderCare, click here.

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